Electronic Payments

Instructions for All Electronic Payments:

All electronic payment methods and account details are listed below.

  1. To book an appointment offered to you it is essential that you send your payment before the deadline stated in the email offering the appointment (or 21:00 GMT the day the appointment is offered if no time is specified). 
  2. After you send payment you must then confirm that you have sent it, including the payment method used. You can confirm by simply replying to the appointment email, filling in the subject line with, for example, “£60 bank transfer paid today for session on Jan 7, 2020 at 13:30” or by filling out the confirmation form. If you don’t confirm that you have sent payment before the stated time, the appointment will not have been booked, and it will be assumed that you no longer want it
  3. Once your payment is received into my account I will send you an email with the confirmed appointment details.
  • New persons who ignore offers of appointments they have requested are assumed to be spammers and are blocked from further contact to avoid wasting time that is needed for legitimate patient enquiries.
  • Electronic payments are not accepted for single in-person sessions. These should be paid in cash at each session unless special arrangements are agreed in advance.
  • Cancellation fees and any underpayments should arrive well before 21:00 GMT on the day of the cancellation to avoid invoicing fees.  Pay a cancellation fee HERE

1_national_flag_of_united_kingdom Paying by UK Bank Transfer:

Name of Account: Psychotherapy, Counselling and Personal Development

Account Number: 00016409

SORT Code: 87-37-49

Bank: TSB

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If you live outside the UK

  • Patients living abroad who use International Bank Transfer (IBAN and BIC) should make payments at least 10 days ahead of any appointment. You can no longer make follow-on appointments during a session due to the time it takes for IBAN/ BIC payments to arrive.  Instead, funds should either be sent several days before requesting an appointment or appointments booked using Paypal or other fast payment methods (see below)
    • Revolut is another payment method that does quick bank transfers from the EU.
    • transfer.xe.com offers ‘free’ international money transfers that may work out cheaper than your bank. 
    • Due to delays in international payments consider purchasing a 6Plus or 10+1 Therapy Card or you can avoid delays and interruptions to your sessions and stay one payment ahead of each session by sending two or more payments as a first step and then sending a payment each subsequent week.
  • Payments should only be sent in British Pounds Sterling (GBP), not your local currency and the correct fee should arrive without any deductions.
  • All transaction fees should be paid by you, the sender.
  • Currency Conversion Calculator https://www.xe.com/

international-flags Paying by International Bank Transfer:

IBAN: GB64TSBS87374900016409

BIC: TSBSGB2AXXX

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bitcoin Paying by Bitcoin

Only acceptable if agreed in advance.  Session Fees charged in Bitcoin will change continuously due to the volatile nature of cryptocurrency exchange rates.  Ask for the session fee Bitcoin rate on the day of any payment. Bitcoin can only be used for multiple session payments (minimum ten) or when purchasing a 10+1 Therapy Card .

bitcoin
1G4jgHDDsJFChdU7HdC7xhyc27vJwSwne7

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paypal

Paypal fees vary according to the sender’s country and currency.  As with all non-cash payments, any and all payments should be sent in British Pounds Sterling GBP with all transaction fees i.e. Payal deductions, payable by the sender.

If you don’t de-select Paypal’s ‘buyer protection’ box (it is pre-selected) then Paypal will deduct more non-refundable fees from your payment, requiring you to send additional payment to make up the correct session fee.

Rough guide:

  • Add £4 per person per individual session to cover Paypal deductions OR
  • If buying a Therapy Card or prepaying multiple sessions with Paypal add £6 for every £100 sent.  I will then refund you any over-payment remaining after Paypal have taken their fees.
PayPal-PayNow-Button

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  • All of the above Account details have been verified correct.  It is the sender’s responsibility to ensure that all account details are entered accurately when sending payments.
  • Sessions cancelled, missed or rescheduled with less than 36 hours notice are subject to cancellation fees – see Agreement for details.  If I cancel your session with less than 36 hours notice you will be offered your session at a reduced rate or free (conditions detailed in Agreement).
  • Refunds, including payments sent in error, carry a 10% admin fee and deductions of any transaction or exchange rate fees taken by the bank, Paypal etc.
  • Refunds can be made on unused products and services using your original method of payment, and can take up to 30 days to process.  Please be sure of your firm commitment to therapy prior to purchasing products or pre-paying services in order to avoid losing money in the form of transaction and admin fees.

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