Electronic Payments

Instructions for All Electronic Payments:

Keeping session payments simple and straightforward avoids wasting time, and allows us to concentrate fully on your needs without distraction. Please carefully follow the instructions below for simplifying payments and bookings.
  • BOOKING and PAYMENT WINDOW:
    • BEFORE 9pm UK time: Send your pre-payment well before the deadline stated during the session or in the email offering the appointment (usually 21:00 UK Time the day the appointment is offered). 
    • BEFORE 9pm UK time: After sending funds you must send confirmation of your payment and session details by filling in the subject line of your email with your exact booking information. For example, “£60 UK bank transfer paid today for session on Jan 7, 2020 at 13:30”. Alternatively, you may fill out the confirmation form. Some patients also send a screenshot of exact bank payment details including session date and time.
  • Late confirmation: Sending email confirmations late, or funds that still haven’t arrived 72 hours before the provisional session mean the appointment remains unbooked and the empty space in my diary is automatically offered to another patient. You will then have to arrange an alternative time or day or take a place on my Waiting List.
    • When your payment is received into my account within the booking window I will send you an email with the confirmed appointment details.

Points to note:

  • If you live abroad
  • New persons who ignore offers of appointments they have requested are assumed to be spammers and are blocked from further contact to avoid wasting time that is needed for legitimate patient enquiries.
  • Electronic payments are not accepted for single in-person sessions, with the exception of Introductory Meetings, SKYPE sessions and cancellation fees which must be prepaid by bank transfer or Paypal. Other single sessions should be paid in cash at each session unless special arrangements are agreed in advance. Multiple electronic payments can be made by purchasing a Therapy Card.
  • Cancellation fees and any late fees should also arrive well before 9pm GMT on the day of the cancellation to avoid invoicing fees.  Pay a cancellation fee HERE

1_national_flag_of_united_kingdom Paying by UK Bank Transfer:

Name of Account: Psychotherapy, Counselling and Personal Development

Account Number: 00016409

SORT Code: 87-37-49

Bank: TSB

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If you live outside the UK

  • Patients living abroad who use slow payment methods like International Bank Transfers (IBAN and BIC) should send payments at least 10 days ahead of each new appointment as funds must arrive a minimum of 72 hours ahead of a provisional appointment time. You can no longer make follow-on appointments during a session due to the time it takes for IBAN/ BIC payments to arrive.  Instead, funds should either be sent several days before requesting a follow-up appointment or appointments booked using Paypal or other faster payment methods (see below) or by buying a Therapy Card.
    • Revolut is a payment method that does quick bank transfers from the EU to the UK.
    • transfer.xe.com offers ‘free’ international money transfers that may work out cheaper than your bank. 
    • Consider purchasing a 10+1 Therapy Card or you can avoid delays and interruptions to your sessions and stay one payment ahead of each session by sending two or more payments as a first step and then sending a payment each subsequent week.
  • Payments should only be sent in British Pounds Sterling (GBP), not your local currency and the correct fee should arrive without any deductions.
  • All transaction fees should be paid by you, the sender.
  • Currency Conversion Calculator https://www.xe.com/

international-flags Paying by International Bank Transfer:

IBAN: GB64TSBS87374900016409

BIC: TSBSGB2AXXX

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bitcoin Paying by Bitcoin

Only acceptable on multiple session payments, and only when agreed in advance.  Session Fees charged in Bitcoin will change continuously due to the volatile nature of cryptocurrency exchange rates.  Some additional admin time is involved with Bitcoin and added to the fee accordingly. Ask for the session fee Bitcoin rate on the day of any payment. Bitcoin can only be used for multiple session payments (minimum ten) or when purchasing a 10+1 Therapy Card .

bitcoin
1G4jgHDDsJFChdU7HdC7xhyc27vJwSwne7

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paypal

Paypal fees vary according to the sender’s country and currency.  As with all non-cash payments, any and all payments should be sent in British Pounds Sterling GBP with all transaction fees i.e. Payal deductions, payable by the sender.

If you don’t de-select Paypal’s ‘buyer protection’ box (it is pre-selected) then Paypal will deduct more non-refundable fees from your payment, requiring you to send additional payment to make up the correct session fee.

Rough guide:

  • Add £4 per person per individual session to cover Paypal deductions OR
  • If buying a Therapy Card or prepaying multiple sessions with Paypal add £6 for every £100 sent.  I will then refund you any over-payment remaining after Paypal have taken their fees.
PayPal-PayNow-Button

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  • All of the above Account details have been verified correct.  It is the sender’s responsibility to ensure that all account details are entered accurately when sending payments.
  • Sessions cancelled, missed or rescheduled with less than 36 hours notice are subject to cancellation fees – see Agreement for details.  If I cancel your session with less than 36 hours notice you will be offered your session at a reduced rate or free (conditions detailed in Agreement).
  • Refunds, including payments sent in error, carry a 10% admin fee and deductions of any transaction or exchange rate fees taken by the bank, Paypal etc.
  • Refunds can be made on unused products and services using your original method of payment, and can take up to 30 days to process.  Please be sure of your firm commitment to therapy prior to purchasing products or pre-paying services in order to avoid losing money in the form of transaction and admin fees.

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