Cancelling and Late Bookings

All online therapy and in-person sessions are now pre-paid at the time of booking the appointment

This page forms part of our Agreement and is relevant to you if, for any reason, you are:

  • MISSING a session you have booked [DNA]
  • CANCELLING or rescheduling a session with less than 48 hours notice [CND]
  • SKIPPING a week or session [for any reason, including for COVID self-isolation]
  • BOOKING LATE: If booking an appointment outside of any session
  • BOOKING ONLINE THERAPY (SKYPE) appointments: these are booked by sending pre-payment and confirmation as soon as possible before 10pm the day of your most recent session.

Please see the Fee Schedule by scrolling down the page.

Frequently Asked Questions:

Q. What if I underpay or need to book my next in-person appointment outside of a session?

A. If you still want to attend therapy you must send payment confirmation right away using the form below, and no later than the deadlines of 10pm the same day, or 11 a.m. next day at the very latest. Because of the extra admin time involved there is a £5 admin fee for the 10pm deadline and £7 for the 11am next day deadline.

Q. What if I forget to book my next appointment before the 10pm or 11am next day deadlines?

A. It’s not possible for a session to be held indefinitely for you, and the 10pm and 11am next day deadlines give patients who genuinely want therapy a chance to book and keep their regular slots quite easily. If you haven’t booked on time, the blank space in the diary will be offered to another patient after 11 a.m. the day after your latest session. You may be able to obtain another slot or join the waiting list, depending on your attendance record.

Q. Can I still access Resources if I take a break from therapy?

A. Resources are an integral part of the psychotherapy offered to you and are not accessible unless you attend regularly each week. Access stops when sessions aren’t booked or there is no response to communications. If you have a valid Therapy Card access may continue if you skip a week or cancel a session.

Q. What happens if my therapist cancels or reschedules my session?

A. Your next session will normally be rescheduled for the following week at the same time, unless an alternative is offered. If you hold a Therapy Card you will not lose any sessions. Please check your email before attending sessions, including your Spam folder, to avoid travelling to a cancelled session.

Q. Do I need to give a reason for cancelling or skipping a session?

A. No. If you miss a session, or cancel or reschedule a session, no reason is required to be given. Sessions changed with less than 48 hours notice are chargeable as they are time reserved for you that cannot be filled. Please let your therapist know when you wish to re-attend by using the form below, and he will send you a new appointment when your next session prepayment is received.

Q. Can I get a refund of a prepaid session or if I want to end therapy earlier than planned?

A. Refunds are only possible with 10+1 Therapy Cards, minus admin charges. Part of our Agreement is that you finish therapy by attending a final session (in-person or by SKYPE) to complete or round off the work, which you can do at any time without pressure or objection from your therapist. Your prepayment pays for this final session and is non-refundable.

Q. How late can I attend a session?

A. Being punctual avoids wasting time and your money. Your therapist remains available for the first half of an unattended session after which the session is considered non-viable. 

Q. Can I just attend sessions now and again?

A. My diary can’t accommodate infrequent attendance due to the demands on my service. Psychotherapy is most effective when you attend consistently each week until you achieve your aims. Once your therapeutic aims are achieved follow-up sessions can be scheduled at 2, 3 or 4 week intervals where diary space allows. If your motivation is low, variable or unclear, or your budget stretched, it is best to stop therapy and return when you are properly motivated or can afford to attend regularly without pressure.

Q. What if I cancel or skip sessions during the Assessment period?

A. You will be offered SKYPE attendance during the skipped week, or a place on the waiting list because your therapist is not able to keep your slot open whilst there are people in need waiting for help. You have the option of paying to keep your slot open (see Fee Schedule below)

Q. What if I want to cancel sessions in the first 8 weeks of therapy?

A. You will be offered SKYPE attendance during the skipped week, or a place on the waiting list because your therapist is not able to keep your slot open whilst there are people in need waiting for help. The first skipped week is allowed with enough notice. Thereafter there is a fee if you want to keep your slot open (see Fee Schedule below).

Q. How do I keep my regular slot available when I want to cancel or skip sessions?

A. If you want to cancel or skip a session and also keep your slot available, as long as you give more than 48 hours notice you can pay a fee to keep the appointment space reserved for you. Cancellations in any 8 week period are addressed in the fee schedule below for patients who want to have their therapy slot kept open for them. You would pay any outstanding amount due the day you cancel. There is a limited number of times you can do this before therapy is no longer viable.

Q. What if I’m unwell or want to isolate due to COVID-19?

A. If unwell and cancelling with less than 48 hours notice, you can still use your in-person session fee by attending the session by SKYPE. If self-isolating for COVID-19 with any amount of notice you can either attend your session by SKYPE or return to the waiting list if you choose to skip sessions to self-isolate. If your therapist needs to self-isolate then the same applies.

Q. I have a Therapy Card. Can I cancel or skip any weeks?

A. With new 10+1 Therapy Cards you have a 12 week expiry date within which to use your 11 sessions, which allows you to skip or cancel one week as long as you give more than 48 hours notice (as much notice as possible is helpful). Any further cancelled sessions or those cancelled with less than 48 hours notice are considered lost.

Q. If I stop therapy outside of a session: can I just return to therapy at a later date when I feel like it?

A. Psychotherapy only works with genuine goodwill, mutual respect and cooperation on both sides. If a patient decides to end therapy disrespectfully, by for example, ignoring communications, not turning up to a session, or stopping therapy outside of a session, by text or email, this breaks our Agreement on ending the work. If you choose to abandon therapy in this way the relationship becomes untenable and it is not possible to return to therapy in the future.

Cancellation and Late `Booking Fee Schedule

Individuals, Couples, Groups any 8 week periodCND 1CND 2CND 3CND 4DNA
During Assessment Period more than 48hrs noticeWL or 75% to keep slotWL or 75% to keep slotDSCH100% fee + DSCH
First 8 weeks of therapy after Assessment more than 48hrs notice75% fee to keep slot/ or WL100% fee to keep slot or WL/ or DSCH100% fee + DSCH
Any other 8 week period more than 48 hrs notice33% fee to keep slot/ or WL66% fee to keep slot/ or WL100% fee/ DSCH100% fee + DSCH
Any 8 week period less than 48 hours notice100% fee100% fee100% fee100% fee/ DSCH100% fee + DSCH
Out-of-Hours Sessions less than 48 hrs noticestandard feestandard fee75% fee100% fee/ DSCH100% fee + DSCH
Therapy Abandoned/ final session not attended100% fee + DSCH
10+1 Therapy Cards more than 48hrs notice [during 12 week validity period]session may be lost*session may be lost*session may be lost*session lost/ DSCH
Therapy Abandoned with 10+1 Therapy Cardrefund request minus 20%/ or one session fee + trans fees
Late Bookings: appointments underpaid or booked outside an in-person session before 10pmadd £5
Late Bookings: appointments underpaid or booked later than 10pm and no later than 11 a.m. next dayadd £7
WL = return to Waiting List;
DSCH = Discharge;
CND = Cancelling, Rescheduling, Skipping;
DNA = Did Not Attend (no notice given);
*Therapy Card holders may take up any alternative spaces that week if available

Use this confirmation form to book your next session before 10pm today/ 11am next day:

Please use the electronic payment details under the FEES menu to send your payment before sending this form. If you don’t send confirmation before 10pm or 11am next day, it’s assumed that you don’t want to book a new appointment, and the blank space in my diary will be automatically offered to another patient on the waiting list.

Follow-on appointments are only guaranteed if you have:

  • paid all outstanding admin fees, and
  • prepaid the new appointment and any booking fee before 10pm, or
  • have a 10+1 Therapy Card (See FEES menu)

Written and Audio Work

All written work or audio recording is pre-paid with any remainder of the unused payment refunded when the work is completed.  Written work that is cancelled before or after commencement of writing is charged according to the time spent on the work, including any necessary reading and administration time spent prior to writing (a minimum fee of £60 applies).  Incomplete work is unsigned and, as such, any unsigned or incomplete work remains unissued and becomes invalid upon cancellation.

Where the credibility of a patient’s presentation, her symptoms or circumstances come into question, or there is a suspicion that material facts have been exaggerated, falsely presented or made in error, any written work, including reports, letters, letters of support for employment or benefits applications, or assessments in written form signed by me are immediately devalidated retrospectively.  A statement of devalidation will be made to any third party seeking from me confirmation of such documents including reasons for the devalidation. 

  • Subject Access Requests £60-120 pre-paid by cash or bank transfer only per part hour for collation/ clarification of shorthand notes and conversion to PDF file (minimum charge £60).